Privacy Policy

General Information

This Privacy and Cookies Policy applies to all personal data that you, as a user (understood as any natural person accessing the website), provide to Citysens Designs S.L. when accessing https://citysens.com (referred to as, the “Website”).

The purpose of this Privacy and Cookies Policy is to inform you about how we process your personal data as a user, as well as to explain the rights you are entitled to under the General Data Protection Regulation and other applicable data protection laws.

Who is the data controller?

The data controller for the personal data collected through the Website is Citysens Designs S.L., with tax identification number B55659205 and registered address at C/ Pere Martell 39, 2-6, Tarragona 43005, Spain.

Why do we collect your data?

| Purpose | Description | Data |

|—|—|—|

| Managing website registration/sign-up | To register a user, sign them up, identify them, and provide access to the corresponding website functionalities. | Email address. |

| User contact | Assist inquiries made through the contact form, complaints, or other customer service channels | Name and/or surname, Email address. |

| For marketing purposes | To carry out promotional actions for our products or services, based on the express consent procured by the user and the information provided at the time of collection. To personalize the services offered to you and make recommendations based on your interaction with us on the web and the analysis of your user profile (for example, based on your purchase and browsing history). | |

| To show you advertising on the Internet when browsing websites and apps, for example, on social media. The advertising you see may be shown randomly, but on other occasions, it may be advertising related to your purchase history, preferences, and browsing. | Name and/or surname, Email address. |

| Newsletter subscription | To manage your subscription to the newsletter, which may include sending personalized information about other products and services through various channels (SMS, email, etc.), authorized in the registration form. You can unsubscribe from the newsletter at any time.| Email address. |

What is our legal basis for data processing?

– Consent: if you have given your explicit consent at the time of providing your data.

– Performance of a contract: if a contractual relationship exists between you and Citysens Designs S.L., or if the processing of personal data is necessary for the development of the commercial relationship.

– Compliance with a legal obligation: in cases where Citysens Designs S.L. has a legal obligation applicable as the data controller.

– Legitimate interest: in cases where there is a legitimate interest of our own or of third parties related to the operation of the Website or the provision of services to the user, provided that the interests and fundamental rights of the users do not prevail over said legitimate interest.

How long do we retain your data?

Personal data collected through the Website will be processed and stored as long as necessary to fulfill the purpose for which it was collected.

More specifically, data collected for the development and performance of a contract with you will be kept as long as the contractual relationship remains in force. However, personal data collected in the exercise of legitimate interest or with your consent will be kept only for the time necessary to fulfill said purpose.

Once the period strictly necessary for the execution of the purposes described above has elapsed, we will retain the personal data for an additional period until the statute of limitations has expired for all actions that could arise from our liability derived from each of the processing activities.

Do we share your data with third parties?

In order to carry out the purposes described above, it is necessary for us to provide access to your personal data to third-party service providers who will act as our data processors, such as:

– Suppliers and service providers related to marketing and advertising (printing and distribution, social media platforms, media or advertising agencies, data analysis companies, and public relations agencies).

– Suppliers and service providers related to logistics, transportation, and delivery

– Technology and analytical service providers.

– Customer service-related providers

We have entered into agreements with these companies acting as data processors, which regulate the management and processing of users’ personal data, as well as the adequacy of the security measures adopted.

In those cases where we need to transfer data to third parties with headquarters or servers located outside the European Union or the European Economic Area (Iceland, Norway, or Liechtenstein), and said country does not offer a level of personal data protection equivalent to that of the European Union, we will transfer your personal data while respecting appropriate safeguards at all times and maintaining security standards in accordance with applicable regulations.

When such transfers are made from the EU/EEA to a third country for which the European Commission has not issued an Adequacy Decision, or if we do not have Binding Corporate Rules, we will comply with the provisions established for these cases by the European Commission to provide you with adequate safeguards. Whenever appropriate, we will sign Standard Contractual Clauses and may even implement additional protection measures when necessary.

If you would like more information about the transfer of personal data that we carry out to countries outside the EU/EEA, you can contact us at the following email address: hola@citysens.com

What are your rights?

You may exercise the following rights at any time and free of charge:

– Access: to know what data we keep and how we pocess it.

– Rectification: to inform us of any inaccurate data.

– Erasure: so that we delete your personal data, as far as possible.

– Objection: to request that we stop processing your personal data for one of the purposes described above, unless there is a legal obligation that prevents us from doing so.

– Portability: to request that we transfer your personal data to a third party, where technically feasible.

– Restriction: to request the suspension of the processing of your data when you contest its accuracy, or if you want us to keep it to exercise a legal claim.

– Right not to be subject to automated decision-making: based solely on the automated processing of your data.

You can exercise any of these rights free of charge by accessing here.ejercer cualquiera de estos derechos de forma gratuita accediendo aquí.

If we do not properly respect these rights as the data controller, we inform you that you may lodge a complaint with the data protection supervisory authority, the Spanish Data Protection Agency (AEPD), at C/ Jorge Juan, 6, 28001 Madrid, or via the email address internacional@aepd.es.

Confidentiality and security measures

Citysens Designs S.L., as data controller, undertakes to respect the confidentiality of users’ personal data and to use it in accordance with the purposes for which it was collected.

We have implemented all the technical and organizational security measures in accordance with the nature of the data processed and as required by applicable data protection regulations.